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How sultanlindo Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process payments via DANA, OVO or GoPay, and keep your session secure.

Account data protectionDANA, OVO, GoPay wallet privacyCookie controls you manageYour right to access or delete dataIndonesia-region policy scope

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review the data we hold on your account, ask for a correction, or request deletion, our support team handles privacy requests directly. You can also reach us if you believe a data-handling issue needs escalation. Players in Makassar and across Indonesia can send requests through any of the channels below — we aim to acknowledge your message and confirm next steps as soon as we can.

Team online

Live Chat

Open the chat icon in the lobby footer while logged in. For privacy requests, type 'DATA REQUEST' at the start of your message so it routes correctly.

Email Support

Send your privacy or data-access request to our support email address shown in the account help section. Include your registered account ID for faster handling.

Account Help Centre

Log into your account, go to Settings, then select 'Privacy and Data'. From there you can submit a formal data request without contacting support directly.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Security is built into every part of how we handle your data — from the moment you log in with OTP verification to how your DANA or GoPay payment details pass through our system. We use encrypted connections across the site and never expose raw wallet credentials in our logs. Here is what we actually do across four key areas.

Account Security Login is protected by OTP verification tied to your registered number. We flag unusual access patterns automatically and notify you if a new device attempts to log in to your account.

Cookie Controls Cookies we set fall into three types: essential session cookies, payment-flow cookies and analytics cookies. You can block non-essential cookies via browser settings without losing your core account access.

Data Retention We keep your active account data for as long as your account is open. After closure, we retain only what legal obligations in applicable regions require, then delete or anonymise the rest.

Requesting Changes You can request access to your stored data, ask us to correct inaccuracies, or submit a deletion request through the Privacy and Data section in account settings or via live chat.

What We Collect and Why We Keep It

sultanlindo Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, contact details and account credentials when you register. Payment data — including the wallet identifiers tied to DANA, OVO or GoPay transactions — is captured only to process deposits and withdrawals. We do not store your full e-wallet PIN or bank credentials

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on our servers. Session data such as device type, IP address and browsing path inside the lobby is logged automatically to detect unusual account activity and maintain service quality. We keep transactional records for as long as required by applicable rules in the regions where we
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operate; for standard account data, our retention period is tied to your account being active. If your account is closed, we begin a data-minimisation process within a reasonable period, retaining only what legal obligations require. Cookies on the sultanlindo site are used for session continuity, payment
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flow memory and basic analytics. You can adjust cookie preferences through your browser settings at any time. We do not sell your personal data to third-party marketers. Data shared with payment processors — including the rails that handle DANA, OVO and GoPay flows — is limited
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to what those processors need to complete your transaction. Availability of all services depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Answered

These are the questions we get most often about how sultanlindo handles your data, what your rights are, and how to act on them. If your question is not here, reach out through live chat or the account settings privacy section.

We collect your name, contact details, account credentials and the wallet identifiers you use for DANA, OVO or GoPay payments. Device and session data is logged automatically for security purposes.

We share data only with payment processors — such as those handling DANA, OVO and GoPay flows — and only the minimum they need to complete your transaction. We do not sell your data to marketers.

Log into your account, go to Settings, then select 'Privacy and Data' to submit a data-access request. You can also contact our support team via live chat and type 'DATA REQUEST' to start the process.

Yes. Submit a deletion request through the Privacy and Data section in your account settings or via live chat. We retain only what legal obligations in applicable regions require after processing your request.

We use essential session cookies, payment-flow cookies and basic analytics cookies. You can manage or block non-essential cookies through your browser settings at any time without losing account access.

No. We never store your full e-wallet PIN or bank credentials. Only the transaction identifiers needed to confirm payment status pass through our system, and those are encrypted in transit.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountsultanlindo Login InfoFAQ

How sultanlindo Handles Your Personal Data

Reach Us About Your Data

Live Chat

Email Support

Account Help Centre

How We Protect and Manage Your Account Data

Your Privacy Questions, Answered

01 What personal data does sultanlindo collect when I open an account?

02 Does sultanlindo share my data with third parties?

03 How can I see what data you hold about me?

04 Can I ask sultanlindo to delete my account data?

05 How do cookies work on the sultanlindo site?

06 Is my DANA, OVO or GoPay wallet PIN stored by sultanlindo?

Privacy Policy

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